Refund and Returns Policy – Massif Ireland

REFUND & RETURNS POLICY

Can I get my money back if I'm not happy?

Absolutely! We are committed to full customer satisfaction and thus we'll refund you completely if you are not happy with our beds for whatever reason and decide within 30 days. You don't need to provide a reason but we'll ask you what we could have done better.

To prove how confident we are that you'll love the bed, if you decide to ask for a refund...you can also keep the bed.

Wait...what? I get a refund and I can keep the bed? Are you nuts?

Yeah...it does sound a little crazy but we'll explain why.

Out of over 1000 customers we haven't had give one refund. Not even one. We had to replace a few parts due to transportation damage, but never a full refund.
Products are made to order which means they are made from scratch, for you. The likelihood that someone needs the same exact model at the same exact size is low, so we would just have it sitting around in our factory.

So...won't people abuse your policy?

Yeah...they might. It's a risk we've decided to take. We've had only great customers so far and over 40% of them have been so happy that they returned and bought another bed from us.

We're fairly confident this trend will continue. If it does become a problem and a lot of people start abusing the policy, then we will change it. For now, it will stay like this.

What if a part of the bed arrives broken?

We'll change it of course! If any part of your bed is not perfect just tell us and we'll replace it with no questions asked. We don't have to replace the entire bed since we manufacture every single part of it ourselves.